Terms of Service

Last Updated: April 13, 2025

Overview

Welcome to Thrive Market! These Terms of Service (“Terms”) govern your use of the Thrive Market website, www.thrivemarket.com (the “Site”), any Thrive Market mobile application (the “App” and together with the Site, the “Platform”), and any features, content, products and other services offered by Thrive Market (collectively, the “Services”).  THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS, PROHIBITS CLASS ACTION CLAIMS, AND SECTION 22 AND SECTION 26 LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.

PLEASE READ THESE TERMS CAREFULLY. By visiting our Platform and/or by using the Services, you agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including the Privacy Policy. We reserve the right to update, change, or replace any part of these Terms, including for any business reason or as may be required to comply with applicable laws, by posting updates and/or changes here. You are encouraged to review these Terms each time you use the Services because your use of the Services after the posting of changes will constitute your acceptance of the changes.

The Platform and Services are owned by Thrive Market, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. We grant you a personal, limited, non-transferable, nonexclusive license to access and use the Platform and Services. We reserve the right, in our sole discretion and without notice to you, to revise the products and offers available on the Platform or the Services and to change, suspend or discontinue any aspect of the Platform or Services and we will not be liable to you or to any third party for doing so.

You agree that by purchasing or redeeming a membership or placing an order on the Platform, you are agreeing to these Terms and entering into a binding contract with Thrive Market. You agree to pay all charges that may be incurred by you or on your behalf through the Services, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions (as such term is defined in Section 12 below).

If you have any questions about these Terms or need assistance, we encourage you to review our Frequently Asked Questions (“FAQs”) or contact our Member Services team at help@thrivemarket.com or via the Chat button located at the bottom right of the Site.

Section 1 - Use of Services

You may use the Services only for your own non-commercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Services and are responsible for the consequences of such communications. Any other use of the Services requires the prior written consent of Thrive Market. You may not otherwise copy, modify, or distribute the contents of the Services without the prior written consent of Thrive Market. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Services, in whole or in part.

You may not use the Services for any of the following purposes:

• Posting, communicating or transmitting any material that infringes on any intellectual property, publicity, or privacy right of another person or entity;
• Engaging in any harassing, threatening, intimidating, predatory, or stalking conduct;
• Posting any information which is untrue;
• Using or attempting to use another user’s account without authorization from such user and Thrive Market;
• Using the Services in any manner that could interfere with or disrupt users from fully using the Services or that could damage, disable, overburden, or impair the functioning of the Site, the App, and the Services in any manner;
• Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation;
• Attempting to interfere in any way with the Platform, Thrive Market’s network security, or attempting to use the Services to gain unauthorized access to any other computer system;
• Using the Services to drop ship merchandise to third parties;
• Purchasing in bulk for resale;
• Purchasing products for commercial use or in connection with distribution via a commercial meal service (e.g. school cafeteria; school snacks, etc.); and
• Using the Service or shipping products outside the United States. 

Section 2 - Thrive Market Membership

A. Memberships; Generally

In order for you to take advantage of the Services, you will be required to sign up for a Thrive Market Membership (a “Membership”). Information regarding the cost of the Membership can be found on our FAQs (the “Membership Fees”). All Membership Fees are paid in advance for the Membership Term; such term will vary based on the initial membership period you selected, i.e. 1 year, 1 month, etc. (the “Membership Term”). 

B. Automatic Renewal Terms

All Memberships renew automatically for the Membership Term, at the then-current Membership rate, until you cancel. YOU ACKNOWLEDGE AND AGREE THAT THRIVE MARKET MEMBERSHIP, IN ANY FORM, CONTINUES INDEFINITELY UNLESS OR UNTIL YOU CANCEL THE MEMBERSHIP.  IF YOU DO NOT CANCEL, YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AT THE THEN-CURRENT RATE ($59.95 FOR ANNUAL MEMBERSHIPS, $12 FOR MONTHLY MEMBERSHIPS PURCHASED AFTER APRIL 2022 AND $9.95 FOR MONTHLY MEMBERSHIPS PURCHASED BEFORE APRIL 2022) ON EACH ANNIVERSARY UNTIL YOU CANCEL. You accept responsibility for all recurring charges prior to cancellation, including any charges processed by Thrive Market after the expiration date of your payment card, where applicable.

C. Cancellation Policy for Membership

You may cancel your Membership at any time (a) via your Account page if you are a California-based member; (b) by contacting our Member Services team at help@thrivemarket.com or via the Chat button located at the bottom right of the Site; (c) by visiting our FAQs regarding how to cancel your membership; or (d) by otherwise following the instructions on your subscription confirmation email. Upon cancellation you will not be charged for any subsequent renewal periods and your Membership will not continue past the then current Membership Term. However, all Membership Fees paid prior to termination of your Membership are non-refundable and you shall be responsible for any charges for the Membership and/or Transactions prior to your cancellation. 

First-time annual members may cancel for any reason within their first 30 days of membership for a full refund. Such persons at time of cancellation will forfeit their ability to place orders with Thrive Market at the time of their cancellation confirmation. If you place an order after your cancellation has gone into effect, or if you reactivate your cancelled membership, you will be charged at the then-current rate for a non-refundable annual Membership.

D. Changes to Membership Price

We reserve the right to prospectively adjust pricing for our Memberships, Services, or any components thereof in any manner and at any time in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your Membership Fees will take effect following notice to you.

E. Trial Membership Offers

Thrive Market may offer free trial Memberships (“Free Trial”). The terms and conditions of such Free Trial will be communicated to you when you sign up for the Free Trial.

F. Automatic Renewal for Trial Periods

Once your Free Trial ends, we will begin billing your designated payment method the then-current annual Membership Fee (plus any applicable taxes and other charges) on a recurring basis on each annual anniversary (plus any applicable taxes and other charges) for your Membership Term until you cancel your Membership. 

G. Cancellation Policy for Trial Periods

You may cancel your Free Trial at any time prior to the end of your applicable trial period by following the same cancellation procedures detailed in the CANCELLATION POLICY FOR MEMBERSHIPS section above. 

Section 3 - Modification of Service or Terms; Errors 

A. Modification

Thrive Market reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service.

B. Typographical Errors

We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order was submitted and accepted). In the event that a product sold is mistakenly listed at an incorrect price or an incorrect amount is charged to your payment card, Thrive Market reserves the right to refuse or cancel any orders placed for the product, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged for the purchase and your order is cancelled, Thrive Market shall issue a credit to your payment method account.

Section 4 - Prices & Savings

A. Prices & Reference Prices

Prices for Services and any products made available through the Services are subject to change without notice. 

Our Services utilize reference prices throughout the Platform which are the Manufacturer’s Suggested Retail Prices (“MSRP”) provided by vendors for national brand products. Where identical items are not available for comparison to our prices, we compare the pricing of our products to products of a similar type, quality, and size. For private label products, the reference price is the MSRP of the most similar national brand product as determined in our sole discretion (collectively “Reference Prices”).  The Reference Price posted on the website may not be the prevailing market price or regular retail price in your area for the product, and prices may vary among other sellers (based on geographic location, special promotions offered, and other factors) and may change over time. Reference Prices do not imply or guarantee that a customer cannot purchase the product at a lower cost with a different vendor, and may not reflect the prevailing market price of a product. We do not guarantee the accuracy of such materials and information. All prices and savings, including Reference Prices and projected savings, are subject to change at any time without notice. Although we make efforts to maintain the accuracy of information maintained on our Platform through periodic reviews of References Prices, including pricing information and product details, we may occasionally make errors in the stated prices on the Platform. If there is an error, we will use reasonable efforts to correct the mistake. For more details about how Reference Prices are calculated and frequency of updates, see our FAQs. 

B. Savings Estimates & Calculations

Our Platform and Services estimate projected savings for each customer based on a customer’s answers to our shopping quiz our savings calculations as compared to Reference Prices averaged over time. All projected and stated savings are solely estimates and are subject to change at any time without notice. We make no guarantees that a customer will save the projected or estimated amount.

For more details about how Savings are calculated, see our FAQs.

Section 5 - Your Consent to Receive Emails, Text Messages & Other Communications

You expressly consent to receive and accept communications from Thrive Market, including via e-mail, push notifications, text messages (together, “Communications”) or other comparable means at any of the e-mail addresses and/or telephone numbers you provide. You agree that we may send such Communications for any transactional, customer service, order, recurring shipment, Thrive Cash, or other account- or order-related matters, and, as applicable, for advertising, marketing or promotional purposes or other purpose you requested or consented too (e.g., out of stock reminders). The messaging frequency will vary. If you consent to receive marketing-related text messages, YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE MARKETING TEXT MESSAGES AS A CONDITION OF PURCHASING ANY GOODS OR SERVICES. IF YOU WISH TO OPT OUT OF THRIVE MARKET MARKETING COMMUNICATIONS OR TEXT MESSAGES FROM US, YOU AGREE TO OPT OUT BY FOLLOWING ANY UNSUBSCRIBE INSTRUCTIONS PROVIDED TO YOU IN THOSE COMMUNICATIONS. EVEN IF YOU OPT OUT OF MARKETING COMMUNICATIONS OR TEXT MESSAGES, WE MAY STILL SEND YOU OTHER ESSENTIAL COMMUNICATIONS DIRECTLY RELATED TO YOUR ACCOUNT OR ORDERS.  In response to our text messages, you may Reply HELP for help. Reply STOP to unsubscribe. Standard text messaging and data charges will apply to text messages we may send.

Section 6 – Recurring Shipments 

A. Recurring Shipments

Recurring shipments is a feature of the Thrive Market membership.  For new members joining after August 4, 2022, the items placed in the member’s first order are defaulted to the recurring shipment setting every four weeks unless the member modifies this selection as described below.   Items defaulted to recurring will ship on a recurring basis until the member modifies or cancels future shipments. For all subsequent orders, new products added to Your Cart will ship on a recurring basis by default and will ship every 2 weeks or 4 weeks depending on the product’s default frequency until the member modifies or cancels future shipments.  For members who joined before August 4, 2022, by enrolling in our recurring shipment feature, you are agreeing to recurring shipments and charges for the items you’ve added to your recurring order. Such shipments and charges will occur as set forth in your Recurring Page’s Upcoming Shipments tab. Items in your recurring order will thereafter automatically be added to a future order according to your chosen delivery schedule and you will be charged Thrive Market’s then-current retail price for any such recurring items until you cancel. 

B. Managing Recurring Shipments

Recurring shipment settings can be changed, paused, or canceled at any time through the Recurring Page on the member account.  Recurring-eligible products selected will automatically be sent to you at the designated frequency (e.g. four weeks, eight weeks, etc.) unless (i) you choose to skip, modify, or cancel a delivery or (ii) the item is out of stock, and you will be automatically charged on the scheduled recurring order processing date, which can be found at the top of your Member Homepage, your Recurring Page, or in “Your Cart.” You can edit your recurring orders up until 11:59 PM on the day prior to their scheduled order processing date.  Not all items are eligible for recurring shipment.  

Item prices may vary from shipment to shipment.  Thrive Market will notify you of the current price in advance of each shipment. If a recurring item is out of stock at the time of shipment, you will be notified and you will not be charged for that item for that period.  Shipping charges may apply depending on the specifics of each order. 

C. Canceling Recurring Shipments

To cancel your recurring shipments, go to your Recurring Page, where you may also remove products that you no longer want to be delivered on a recurring basis. Any items not removed from the recurring shipment list will be charged and delivered to you. You may also disable recurring shipments altogether through your Recurring Page. You accept responsibility for all recurring charges for items not removed from the recurring shipments list prior to their scheduled order processing date, including any charges processed by Thrive Market after the expiration date of your payment card, where applicable.

Section 7 - Promotions and Offers

From time to time, we may provide promotions or offers for qualified customers (“Promotions”), such as sales, special discounts, free gift with purchase and Thrive Cash.  Promotions may be subject to separate terms and conditions. In addition, for some products and services exclusions may apply. All Promotions are valid through their stated expiration dates, may be limited to specific quantities, are valid while supplies last, are limited to quantities on hand, are limited to one per customer, are not applicable towards the purchase of gift cards or memberships, and may not apply to certain merchandise. Any required spend amount refers to the purchase price of eligible products and does not include tax. Certain exclusions or other restrictions may be determined and communicated by Thrive Market in its sole discretion. No substitutions or cash redemption is available. Thrive Market reserves the right to make the final decision with respect to any redemption or fulfillment of any Promotion in its sole discretion. You agree to abide by the terms and conditions of any Promotion and acknowledge that circumvention of the terms and conditions of any such Promotion is an unauthorized or fraudulent act. You will be liable for damages caused by any such unauthorized or fraudulent act, and Thrive Market reserves the right to charge the payment method in your account an amount equal to such damages. All Promotions are subject to cancellation or modification at any time. 

Free Gift with Purchase(s) (“GWP”) is a type of Promotion, where we offer a gift(s) with a qualifying order. In order to receive the GWP, you must meet the minimum order value or other stated requirement(s). See the applicable GWP terms for more details about the specific value.  Memberships, gift cards, frozen food and wine orders cannot be used toward the minimum order value. Selection and value of gifts may vary. We reserve the right to cancel or modify the GWP Promotion at any time and for any reason, with or without prior notice. GWP Promotions cannot be combined with any other gift with purchase offers. See our FAQs for more details.

Thrive Cash is a shopping credit Promotion that can be applied towards the purchase of merchandise on the Platform.  Thrive Cash is subject to separate terms and conditions. Please visit and review the Thrive Cash Terms and Conditions page for additional information.

Section 8 – Gift Cards & Gift Memberships 

The Thrive Market eGift Card (also known as an "eGift" or “Gift Card”) program allows a person (“gifter”) to purchase and send a virtual Thrive Market Gift Card to another person (“recipient”). You may choose to gift shopping credits to be used on the Platform or to gift a Membership, or both.  You can complete your purchase using a credit card, debit card, or other electronic payment methods. Your eGift will be delivered the same day to the recipient, provided that your payment form is approved, or at a future date chosen by the gifter. Recipients of gift memberships must redeem the gift in order to enroll in the membership. All eGift recipients must have a valid credit card or PayPal account to redeem their gift. For privacy reasons, we’re unable to notify the gifter if a recipient has received or redeemed their eGift; however, we encourage gifters to check with recipients directly.  

The value of eGifts are not transferable to another payment method. For any questions about gifting, please visit our FAQs. 

A.  Thrive Market Shopping Credit eGift 

When purchasing an eGift for Thrive Market shopping credits, you may choose among designated dollar value options (within certain limits). The recipient can redeem the eGift for Thrive Market shopping credit by visiting the link in the gift email. eGifts may be combined with promotional coupons and other gift cards at checkout. eGift shopping credits may not be used to purchase additional gift cards or to pay for Membership fees. 

The application of the shopping credit eGift to your account differs depending on your current status with Thrive Market, whether you are (i) new user/prior member, (ii) trial member, or (iii) active member: 

• New User/Prior Member: If you are a new user or a prior member (canceled or no longer active), redeeming your eGift will require you to sign up for a Membership. Upon redemption, the eGift balance will be applied to your account and appear on your next purchase at checkout.  
• Trial Member: As a trial user, you may receive an eGift during your trial membership. Upon redemption, the eGift balance will be applied to your account and appear on your next purchase at checkout.
• Active Member: As an active Thrive Market member, your eGift will be applied to your account and will appear on your next purchase at checkout.

If you choose to cancel your membership at any time, for any reason, any unused eGift balance will remain in your deactivated account.

B.  Gift Memberships

A gift membership is an annual Thrive Market membership (“Gift Membership”). Once redeemed, a Gift Membership provides access to shop on Thrive Market’s Platform for one year. If the recipient is already an active Thrive Market member, their Gift Membership will commence at the conclusion of their existing Membership Term for another year. 

Automatic renewal for Gift Membership 

At the end of the Gift Membership period, the Thrive Market Gift Membership automatically renews for another Membership Term. For each Membership renewal period, the recipient’s existing payment method is charged at the then-current Membership rate for the additional Membership Term, unless the recipient cancels. See Section 2 of the Terms for further information about automatic renewal of Thrive Market Memberships.  

C. General Terms for Gift Cards & Gift Memberships

Thrive Market is not responsible and assumes no liability for nondelivery of an email because of an invalid address, spam filters, or any other reason. Thrive Market is not responsible for loss or misuse of Gift Membership access codes. Gift Memberships have no cash value or other value and can only be used to access the Site during the Gift Membership period. A Gift Membership may be canceled by the recipient at any time, but no refunds will be issued. Unless prohibited by law, no refunds will be provided for Gift Cards. These gift programs are subject to change or withdrawal without advance notice. For any questions about gifting, please visit our FAQs. 

Section 9 - Orders For Alcoholic Beverages

You must be, and by purchasing you represent, warrant, and certify that you are, at least 21 years of age to purchase any alcoholic beverages.

Thrive Market serves only as a third-party marketer and is not, nor does it represent or warrant that it is, a licensed producer, distributor, or retailer of alcoholic beverages. All orders of alcoholic beverages are made to, accepted by, processed by, and fulfilled by a third-party alcoholic beverage licensed vendor or supplier (“Licensed Vendor”). The alcoholic beverage portion of any order is subject to review by such Licensed Vendor(s) and may be rejected for any reason. Each applicable Licensed Vendor will be responsible for fulfilling its order requests, including without limitation receipt of the purchase price, shipping, returns, refunds, and the payment of any applicable marketing fees.

For more information about the shipment of alcoholic beverages, please visit our FAQs. 

Section 10 - Worker Health & Safety Fee

We have implemented a broad range of programs across our network to invest in worker safety and wellbeing, including mental health support and enhanced worker safety training.  To make these and other programs sustainable long-term, we asked our member community to join us by supporting a portion of the costs by paying an optional Worker Health & Safety Fee.  This fee is optional.  Members who elect not to contribute can easily opt-out by visiting their Account page. To learn more, visit our FAQs.

Section 11 - Thrive Gives Program

In order to further our mission to make healthy and sustainable living accessible for all, we established the Thrive Gives program to help our communities get access to healthy groceries. The program provides one year of free membership credit to Thrive Market and special discounts, products or other items to qualifying individuals who are part of the Thrive Gives program (“Thrive Gives members”). Each Thrive Gives member will receive a one-time credit to offset the annual membership fee for a Thrive Market membership. After the free membership period has expired, and unless you have applied and been approved for an additional year of Thrive Gives support, your membership renews automatically for the Membership Term, at the then-current Membership rate, until you cancel. See Section 2 - Membership for further details. 

By accepting any membership or offer from the Thrive Gives program, you agree to accept these Terms and any separate terms and conditions applicable to the Thrive Gives program. All Thrive Gives offers are valid through their stated expiration dates, may be limited to specific quantities, may be subject to a maximum discount, are valid while supplies last, are limited to quantities on hand, are limited to one per household, and certain exclusions may apply. 

If you have gifted funds to the Thrive Gives program, we will distribute any such funds for the committed purpose. We reserve discretion in the method, timing and other aspects of how gifted funds may be distributed. 

The Thrive Gives program and any aspects of it may be suspended, modified, or revoked at our sole discretion without prior notice to you. 

From time to time, we may ask for testimonials, photos, videos or other user-generated content from Thrive Gives members about their experience with the Thrive Gives program. You agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use content submitted by you in response to our requests. See Section 15 - User Comments, Feedback, and other Submissions for further details. 

For more details about the Thrive Gives program, how to apply or gift, please visit our Thrive Gives page.

Section 12 - Accuracy, Completeness, and Timeliness of Information

A. Accuracy, Completeness, and Timeliness of General Information

We are not responsible if information made available on the Services is not accurate, complete, or current.

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Services are subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements).

B. Accuracy of Billing and Account Information

When you sign up for a Membership or purchase any product or service made available through the Services (each such purchase, a "Transaction"), you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and credit card account information, expiration dates and shipping address, so that we can complete your Transactions and contact you as needed.

You may only have one Membership per household.  If you have obtained multiple promotional discounts as a result of setting up multiple Memberships for a single household, we may charge you the difference for any products purchased with a discount obtained in violation of these Terms. We shall have the sole discretion to cancel your Membership, modify any orders that you have placed through the Services, and refuse any order you place with us.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any Transaction. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

Section 13 - Additional Terms and Conditions; Risk of Loss; Return Policy

A. Additional Terms & Conditions

You agree that additional terms and conditions may apply to specific products, orders, or use of certain portions of the Services, including with respect to ordering and shipping policies, review guidelines, Returns Policy, and refer-a-friend programs (“Additional Terms”), which Additional Terms are made part of these Terms by reference. If there is a conflict between these Terms and the Additional Terms, the Additional Terms shall control.

B. Risk of Loss

All purchases of physical items from Thrive Market are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (i.e delivery services, such as Federal Express, USPS, etc.).

C. Return Policy

As an online retailer, we rely on shipping to service our members and, due to our commitment to reducing our carbon footprint, we do not accept returns of any item once it ships. Please review our full Returns Policy in our FAQs. 

Section 14 - Optional Tools or Links

We may provide you with access to third-party tools or links over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. Any use of optional tools or links is entirely at your own risk and discretion, and we shall have no liability whatsoever arising from or relating to your use of such optional third-party tools.

Section 15 - User Comments, Feedback, and other Submissions

If you send to us user-generated content, such as photos, videos, creative ideas, testimonials, suggestions, proposals, plans, or other materials (exclusive of your personally identifiable information), whether online (via our Site or any of our social media accounts, e.g., Facebook, Instagram, etc.), by email, postal mail, text message or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use those Comments in any medium. We are and shall be under no obligation (a) to maintain any Comments in confidence; (b) to pay compensation for any Comments; or (c) to respond to any Comments. 

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, threatening, false, pornographic, or obscene or violates any party’s intellectual property or these Terms. 

You agree that: (i) your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right; and (ii) we disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You are responsible for all Comments you contribute in any manner to the Services, and you represent and warrant that you have all rights necessary to do so, in the manner in which you contribute them. You are responsible for all your activity in connection with the Services, and you agree that we may take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.

Section 16 - Services Not for Minors

The Services are not targeted toward or intended for use by anyone under the age of 16. By agreeing to these Terms, you represent that you (a) are 16 years of age or older, (b) are a legal resident of the United States, (c) have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services, (d) do not have more than one Thrive Market account, and (e) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.

Section 17 - Copyright Infringement

If you believe that material or content residing on or accessible through the Services infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to Thrive Market’s General Counsel, whose contact details are listed in Section 29 below:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
• Identification of works or materials being infringed;
• Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Thrive Market is capable of finding and verifying its existence;
• Contact information about the notifier including address, telephone number, and email address;
• A statement that the notifier has a good faith belief that the material identified is not authorized by the copyright owner, its agent, or the law; and
• A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Upon receipt of a proper notice of copyright infringement, we reserve the right to:

• remove or disable access to the infringing material;
• notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and
• terminate such content provider's access to the Services if he or she is a repeat offender.

Section 18 - Personal Information

Your submission of personal information through the Services is governed by our Privacy Policy.

Section 19 - Disclaimer – No Professional Advice

Any information provided by us regarding the products or otherwise (e.g. product descriptions, promotional videos, blog posts, or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Services. Use of the Services is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts, and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.

YOU SHOULD ALWAYS SPEAK WITH A HEALTHCARE PROFESSIONAL BEFORE TAKING ANY DIETARY, NUTRITIONAL, HERBAL, OR HOMEOPATHIC SUPPLEMENT OR EVEN CERTAIN FOODS. Thrive Market does not warrant and shall have no liability for information provided in the Services regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have not been evaluated by the FDA. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. 

Section 20 - Taxes

Your total price will include the price of the product plus any applicable sales tax; such state and local sales taxes are based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states where goods sold over the Internet are taxable.

Section 21 - Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Services or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet; or (l) in a manner inconsistent with, or in violation of, these Terms. We reserve the right to terminate your use of the Services or any related website for any reason, in our sole discretion and with or without notice to you.

Section 22 - Disclaimer of Warranties; Limitation of Liability 

Thrive Market attempts to display information on the Services as accurately as possible. However, Thrive Market does not guarantee or make any representations or warranties concerning any content contained in or accessed on the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION (i) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT (ii) ANY WARRANTIES THAT ARISE FROM TRADE USAGE, OR (iii) THAT THE USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

EXCEPT IN CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF THRIVE MARKET, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL THRIVE MARKET BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES OR PRODUCTS, OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM THRIVE MARKET, OR FROM EVENTS BEYOND THRIVE MARKET’S REASONABLE CONTROL, SUCH AS SITE INTERRUPTIONS, DELETIONS OF FILES OR EMAILS, ERRORS OR OMISSIONS, DEFECTS, BUGS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THRIVE MARKET’S RECORDS, PROGRAMS OR SYSTEMS), REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED) OR ANY OTHER LEGAL OR EQUITABLE THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE).

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF THRIVE MARKET ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES OR PRODUCTS EXCEED THE AMOUNT PAID FOR SUCH PRODUCTS OR EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO THRIVE MARKET IN CONNECTION WITH THE SERVICES IN THE PRECEDING TWELVE (12) MONTH PERIOD. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE THRIVE MARKET’S SOLE LIABILITY AND OBLIGATION, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE DIRECTLY AND PROXIMATELY CAUSED BY PRODUCTS YOU PURCHASE FROM US, OR FOR OUR FRAUD, GROSS NEGLIGENCE, OR INTENTIONAL, WILLFUL, MALICIOUS, OR RECKLESS MISCONDUCT.

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THRIVE MARKET AND YOU.

WE DO NOT LIMIT OR EXCLUDE OUR LIABILITY WHERE OR TO THE EXTENT THAT IT WOULD BE UNLAWFUL. CERTAIN STATE OR NATIONAL LAWS MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU DESPITE THE "GOVERNING LAW" SECTION OF THESE TERMS OF USE, THE ABOVE APPLIES ONLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Section 23 - Indemnification

You agree to indemnify and hold Thrive Market and its affiliates, directors, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including attorneys’ fees) arising from or in any way related to any third-party claims relating to (a) your illegal use of the Services (including any actions taken by a third party using your account), (b) your violation of these Terms, (c) your posting of any defamatory or infringing content on the Services, and (d) your violation of any third-party rights in connection with your use of the Services. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account; provided, however, that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder.

Section 24 - Assignment

You may not assign, delegate, or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Thrive Market’s prior written consent. We may transfer, assign, or delegate these Terms, and our Privacy Policy, along with our rights and obligations herein, and thereto without consent.

Section 25 - Termination

The obligations and liabilities incurred prior to the termination of your Membership or use of our Services shall survive the termination of these Terms for all purposes. Account termination may result in deletion of any content associated with your account, so keep that in mind before you decide to terminate your use of the Services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate your Membership and access to the Services at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Section 26 – Dispute Resolution and Arbitration Agreement 

PLEASE READ THE FOLLOWING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH THRIVE MARKET AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.  ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

A. Binding Arbitration

You and Thrive Market agree (a) to waive your and Thrive Market’s respective rights to have any and all disputes, claims, suits, actions, causes of action, demands or proceedings arising out of or related to these Terms, the Services or products sold on the Services, the Platform, or to your relationship with Thrive Market (collectively, “Disputes”) resolved in a court, and (b) to waive your and Thrive Market’s respective rights to a jury trial. Instead, you and Thrive Market agree to arbitrate Disputes through individual binding arbitration, which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court.  Except that, you and we agree that Disputes in which either party (1) seeks to bring an individual action in small claims court or (2) seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property may be resolved in a court.

B. No Class Arbitrations, Class Actions or Representative Actions

You and Thrive Market agree that any Dispute arising out of or related to these Terms, the Services or products sold on the Services is personal to you and Thrive Market and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action, or any other type of consolidated or representative proceeding.  Thrive Market and you further agree to not participate in any class, consolidated or representative proceeding (existing or future) brought by any third party arising out of or relating to any Dispute with a third party.  These limitations and waiver of class, consolidated, or representative proceedings shall apply to any claims asserted by you against any present or future parent, subsidiary or affiliated company of Thrive Market, and shall survive any termination of your account or the Services.

If it is determined that the limitations and waiver of class, consolidated, or representative proceedings set forth in this section title are void or unenforceable for any reason or that arbitration can proceed on a class, consolidated, or representative basis, then the Disputes will not be subject to arbitration and must be litigated in federal court located in Los Angeles, California.

If any other clause in the limitations and waiver of class, consolidated, or representative proceedings set forth in this section title are found to be illegal or unenforceable, that specific clause will be severed from this section, and the remainder of its provisions will be given full force and effect.

C. Notice; Informal Dispute Resolution

You and Thrive Market agree to engage in good faith to try to resolve any Dispute informally prior to you or Thrive Market initiating an arbitration proceeding.  Each party must first send a written notice to the other party of any arbitrable or small claims dispute.  Notice to Thrive Market shall be sent by certified mail, courier or email to Thrive Market, Inc., Attn: General Counsel, to the address listed in Section 29 below or to legal@thrivemarket.com. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Thrive Market account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, (c) the specific relief that you are seeking, and (d) your signature. Thrive Market’s notice to you will be sent electronically and include the same requirements.  If you and Thrive Market cannot agree how to resolve the Dispute within sixty (60) days after the date notice is received by the applicable party, then either you or Thrive Market may, as appropriate and in accordance with this Section, commence an arbitration proceeding or, to the extent specifically provided for above, file a claim in court.

COMPLIANCE WITH THIS INFORMAL DISPUTE RESOLUTION PROCESS IS MANDATORY AND A CONDITION PRECEDENT TO INITIATING ARBITRATION.

ANY APPLICABLE LIMITATIONS PERIOD (INCLUDING STATUTES OF LIMITATIONS) SHALL BE TOLLED WHILE THE PARTIES ENGAGE IN THIS INFORMAL DISPUTE RESOLUTION PROCESS.

D. Arbitration Procedure

The arbitration process and dispute resolution process will differ depending on whether your claim is pursued individually or as part of a Mass Arbitration (which is defined below). You and Thrive Market agree that any arbitration will be conducted confidentially in accordance with the Consumer Arbitration Rules or the Mass Arbitration Rules for the American Arbitration Association (“AAA”) in effect at the time the arbitration is commenced, by a single arbitrator who shall be selected from the appropriate list of AAA arbitrators in accordance with such Rules.  In the case of a Mass Arbitration, if there is a conflict between the Mass Arbitration Rules of the AAA and the rules described below pertaining to Mass Arbitration in these Terms, the Terms will control. The arbitration will be conducted via telephonic/video hearing in a manner consistent with the AAA rules.  Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, Los Angeles County, California, or the Central District of California to enter judgment upon any award.

As limited by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), these Terms and the applicable AAA rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms.  And, the arbitrator’s decision or award in one person’s or entity’s case can only impact the person or entity that brought the claim, not other Thrive Market users, and cannot be used to decide other disputes with other users.

As in court, you and Thrive Market agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that they are complying with the requirements of Federal Rule of Civil Procedure 11(b), including certification that the claim or relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions under the AAA Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law, against all appropriate represented parties and counsel.

Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. If you initiate an arbitration, you are required to pay AAA’s initial filing fee, but Thrive Market will reimburse you for this filing fee at the conclusion of the arbitration to the extent it exceeds the fee for filing a complaint in a federal or state court in your county of residence. If the arbitrator finds that either the substance of your claim or the relief sought was frivolous, or that your claim was brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then Thrive Market will not reimburse your initial filing fee and may seek an award of Thrive Market’s legal fees or costs against you and/or your counsel. These Terms authorize the arbitrator to award fees or other sanctions against your counsel. Any facts, evidence, documents, or testimony introduced or produced in an arbitration proceeding may be used only in that proceeding and may not be disclosed, introduced, or used in another arbitration proceeding even if it involves the same or similar claims. The parties each also agree that the arbitrator will not be bound by rulings in any prior arbitrations not involving the same parties, even if they involved the same or similar claims.

The arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees. If you seek injunctive or declaratory relief, you agree that the arbitrator may award injunctive or declaratory relief in favor of you alone, and only to the extent necessary to resolve your individual claim.  The arbitrator may not issue a “public injunction.” 

You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the Terms by writing to Thrive Market, Inc., Attn: Legal Department, at the address listed in Section 29 below. The opt out notice must include your full name and email address and clearly indicate your intent to opt out of binding arbitration. 

Subject to the section titled “No Class Arbitrations, Class Actions or Representative Actions,” above, if any part or parts of this Arbitration Agreement in this Section are found to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.

E. Mass Arbitration Rules

You and Thrive Market agree to the Mass Arbitration Rules including the Mass Arbitration Supplementary Rules (“Mass Arbitration Rules”) of AAA, available at https://www.adr.org/mass-arbitration. These Mass Arbitration Rules are incorporated by reference. A Mass Arbitration is defined as 25 or more similar Demands for Arbitration filed against the same Party or related Parties by individual Claimants represented by either the same law firm or law firms acting in coordination. These Mass Arbitration Rules shall not apply to you unless you qualify as a Mass Arbitration claimant. 

The parties acknowledge and agree that by electing to participate in a Mass Arbitration, the adjudication of their dispute might be delayed. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled beginning when the Informal Dispute Resolution process has been initiated, so long as the pre-arbitration notice complies with the requirements above, until your Dispute proceeds as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.

You and Thrive Market agree that the additional procedures set forth below shall apply to Mass Arbitration and that throughout this process, counsel for the parties shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Arbitration. 

Stage One: Counsel for the claimants and counsel for Thrive Market shall each select 25 Disputes per side (50 Disputes total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining Disputes shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those Disputes unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining Disputes with an agreed-upon mediator and Thrive Market shall pay the mediator’s fee.

Stage Two: If the remaining Disputes are not resolved at this time, counsel for the claimants and counsel for Thrive Market shall each select 50 Disputes per side (100 Disputes total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining Disputes shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those Disputes unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining Disputes with an agreed-upon mediator and Thrive Market shall pay the mediator’s fee.

Upon the completion of the global mediation session set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may only proceed in a court of competent jurisdiction consistent with this Agreement. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of the remaining Disputes in individual arbitration proceedings consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel for the parties) or through another mutually agreeable process.

A court of competent jurisdiction shall have the authority to enforce these Mass Arbitration provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Dispute, and a court of competent jurisdiction determines that they are not enforceable as to your Dispute, then your Dispute shall proceed in a court of competent jurisdiction consistent with these Terms.

Section 27 - Choice of Law and Venue

These Terms and your relationship with Thrive Market are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any Disputes arising from or relating to these Terms, the Services or products sold on the Services, or to your relationship with Thrive Market shall be finally settled in arbitration in Los Angeles County, California, in English to the extent required by Section 26. The arbitration will be conducted via telephonic/video hearing in a manner consistent with the AAA rules. The parties agree to exclusive jurisdiction and venue in the state or federal courts located in, respectively, Los Angeles County, California, or the Central District of California to resolve any Disputes not subject to arbitration as set forth in Section 26—i.e., those either party seeks to bring as an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property.  You and Thrive Market agree that these Terms affect interstate commerce and that the enforceability of Sections 26 and 27 shall be both substantively and procedurally governed by and construed and enforced in accordance with the FAA, to the maximum extent permitted by applicable law.

Section 28 - Miscellaneous

The failure of either you or Thrive Market to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Section 29 - Contact Information

All notices, questions about the Terms, or other written communications should be sent to us at:

Thrive Market, Inc.

12130 Millennium Drive, Suite 100

Los Angeles, CA 90094

Attn: General Counsel

PRIVACY POLICY 

Effective date: October 30, 2025

At Thrive Market, our mission is to make healthy and sustainable living easy and affordable for everyone. In connection with doing this, we collect, use, and share some of your Personal Information. The purpose of this Privacy Policy is to share how Thrive Market (referred to as “Thrive Market,” “we,” or “us”) does this and how to exercise the choices and rights you may have in your information. By using or accessing the Services (as defined below) in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. 

Notice of Collection of Personal Information:  We collect the categories of personal information listed below under “Personal Information” for the purposes described below under “How We Use Your Personal Information.”  To learn more about your privacy rights, including on how to submit a request to opt out of the sale or sharing of your personal information, please scroll down to “Your Privacy Rights.”

1. Scope of the Privacy Policy

This policy covers our treatment of information that identifies or is reasonably capable of being associated with you ("Personal Information") in connection with our Services. It applies to all Thrive Market members, consumers, and users, including job applicants to Thrive Market, and to all Thrive Market platforms, including our mobile apps, website (thrivemarket.com and subdomains) (collectively, our “Site”), features, content, products, email distribution lists, and other services offered by Thrive Market (collectively, the “Services”). Please remember that your use of the Services is also subject to our Terms of Service. This policy does not apply to the practices of third parties we don’t own or control unless specifically stated. 

2. Personal Information

2.1. Categories of Personal Information We Collect

Personal Information we collect includes the following categories:

• Identifiers/Contact Information: We may collect your name, postal and e-mail address, phone number, and unique identifiers that may identify your device or browser.
• Commercial Information: We may collect your purchase and usage history, and goods and service preferences, including payment information used for purchases.
• Internet or other Electronic Network Activity Information: We may collect your device information (including IP Address, device identifiers, operating system, browser information), web/app browsing and search history related to our Services, and information regarding your activity on or interaction(s) with the Services or ads.
• Geolocation Data: If your device settings permit us to do so, we may collect data about the location of the device you use.
• Inferences: We may collect inferences drawn from the other Personal Information described in this Privacy Policy, including web activity, such as inferences about your attributes or interests.  This may, for example, let us better identify goods and services that may be of interest to you.

When you use our Services, we collect and receive Personal Information in various ways.  As provided in more detail below, we collect Personal Information provided by you, collected automatically through cookies and related technologies, and from third parties.

2.2. Personal Information You Provide Us

You provide us with Personal Information when filling out online forms, setting up your account, putting products into your basket, making purchases, favoriting or liking products, posting reviews, taking surveys, or communicating with us, or applying for a job.  In addition, if you connect a social network you belong to (such as Facebook) to your Thrive Market account, you authorize these social networks to share your information with us. 

2.3. Personal Information We Collect Automatically  

Similar to most other online services, we and our service providers automatically collect Personal Information when you use our Services.  We may collect this data automatically via our own systems or servers, or we may collect it through cookies and related technologies that operate on your web browser, computer, or mobile devices.  

2.3.1. Usage Information. We may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect information about your interactions with our Services – including information about your shopping preferences and interaction with our Site, mobile app and advertisements.  We use this information for the purposes outlined in Section 3 below, including to personalize your experience, including recommending products and offering you ads and promotions. It also makes your navigation of our Site more seamless and faster.

2.3.2. Technology Information. We and our third-party service providers receive information about how you are accessing our Services, such as your device type, IP address, operating system, and what settings you have enabled. Your device, browser, and software settings affect what information your device or browser makes available to us.

2.3.3. Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies. These technologies may receive all the Usage Information and Technology Information outlined above.  We may use information collected by cookies and similar technology for the purposes outlined in Section 3 below, including to understand how you navigate through the Services and interact with Thrive Market ads, to make your Thrive Market experience secure, to improve your experience on our Site, to serve you ads on our Site or on other sites, and to save your preferences.  

2.4. Personal Information We Collect from Other Third Parties

Personal Information we collect from third parties may include:

2.4.1. Personal Information provided by third parties. We may collect Personal Information from third-party sources for business and commercial purposes to support core functions of our Services, to enhance your Thrive Market experience, or for the other purposes listed in this Privacy Policy. For example, we may collect information about your participation in third-party programs that provide things such as payment, transaction, and fraud detection information. Third-party suppliers, or publicly available sources, may also provide us with additional information about our you or others. We may also receive information you allow us to collect from your social media profiles, including demographic and market segment information.

2.4.2. Personal Information collected from service providers. Our service providers also may collect and use Personal Information to assist us with our business operations. For example, they may collect information about your browser, operating system, basket contents, browsing history, time zone, browser language, page performance, and debug information.

3. How We Use Your Personal Information 

We may use Personal Information for any purpose permitted by applicable data protection laws, such as the following business purposes:

• To verify your identity.
• To provide the Services to you, including to provide you with customer support, respond to your requests, and communicate with you about the Services. 
• To provide, support, personalize, and develop our Services.
• To create, maintain, customize, and secure your account with us.
• To process your requests, purchases, transactions, payments, prevent fraud, and facilitate new product orders or process returns. 
• To comply with legal requirements or respond to requests by government entities (such as law enforcement agencies), and as required by applicable law, court order, legal process, or governmental regulations, including responding to a court order, summons, or warrants.
• To address fraud or unlawful activity, enforce our policies, exercise or defend legal claims, protect against harm to our rights, property, interest or safety or the rights, property, interests or safety of you, third parties, or the public as required or permitted by the law. 

Such processing may also include the following commercial purposes:

• To personalize your experience using the Services and to deliver product offerings relevant to your interests, including targeted offers and ads within our Services, on third-party sites, and via email.
• For testing and quality assurance, research, analysis, and product development, including to develop and improve our Services and help you troubleshoot any issues with the Services.

We may also process your Personal Information as necessary to provide the Services or with your consent. 

We may create aggregated and other anonymous data from your Personal Information that can no longer be used to identify you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.

We may also combine the Personal Information we receive from and about you. We may also de-identify or aggregate information so it is no longer Personal Information.

4. How, With Whom, and Why We Share Your Personal Information

4.1. Sharing of Personal Information by You

Any Personal Information you disclose in public areas on the Site, as part of the Services or other third-party services may become visible to other individuals without restriction.  This may include, for example, information you include in a review you post on our Site. Please exercise caution when disclosing Personal Information in public areas. If you provide any Personal Information to a third party while using our Services, the third party’s privacy policy will apply to your Personal Information disclosed to such third party.

4.2. Sharing of Personal Information By Us 

We may share Personal Information as follows:

4.2.1. With our service providers. We may share your Personal Information with service providers that provide business or technical support functions to us. This includes service providers that, among other things, help us maintain and service your account, process or fulfill your orders, provide you customer service, verify your identity, help us send or show ads to you, and detect and prevent fraud. 

4.2.2. With our business partners. If you choose to enter into a promotion that is co-sponsored (e.g., a sweepstakes or contest), we may disclose your Personal Information to our co-sponsor in connection with the administration of such promotion, as required by law, or as otherwise permitted by the promotion’s official rules and this Privacy Policy.

4.2.3. With other corporate entities in connection with a business transfer. We may share Personal Information while negotiating or in relation to a sale or purchase of assets, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.  Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.  Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee comply with the terms of this Privacy Policy for all Personal Information collected under this Privacy Policy.

4.2.4. With other third parties. Your Personal Information may also be shared with our sponsors, partners, advertisers who may advertise on our Services, advertising networks, and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information. 

4.2.5. With government authorities and other third parties to ensure compliance and safety. We may access and disclose your Personal Information to government authorities in response to lawful requests, such as to respond to subpoenas, judicial processes, or government requests and investigations, in connection with an investigation on matters related to public safety, or as permitted or otherwise required by law. We may disclose your Personal Information to protect the security of our Services, servers, network systems, and databases. We may also share Personal Information (i) in connection with actual or anticipated litigation or other proceedings, including if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) to protect our legal rights and those of our users, business partners, or other interested parties; (iii) to enforce our agreements with you or others; and (iv) to investigate, prevent, or take action regarding suspected illegal activity, fraud, or other wrongdoing.

4.2.6. With your consent or at your request. We also may share your information as disclosed to you at the time of collection, or as directed by you.

5. Storing and Protecting Your Personal Information 

We retain Personal Information where we have an ongoing legitimate business need to do so, including for the reasons listed in Section 4.2, and for any additional period permitted or required by law. 

We endeavor to protect the privacy of your account and other Personal Information we hold in our records. While we make efforts to protect your Personal Information from unauthorized access, we cannot guarantee complete security.  You use the Services and provide us with your Personal Information at your own risk. 

Thrive Market reserves the right to take any and all action it deems necessary or reasonable to maintain the security of the Services and your account, including without limitation terminating your account, changing your password, or requesting information to authorize transactions on your account. Thrive Market will treat access to the Services through your account as authorized by you. Thrive Market will not be held liable to you for any liabilities or damages resulting from or arising out of any action or inaction of Thrive Market under this provision.

6. Notice of Monitoring of our Site, App, and Services

Thrive Market and our third party providers and partners may monitor our Services, including our Site and app, including any use of or activity on our Services, for our business purposes.  This may include capturing records of actions you take while using our Site, apps, or other Services, recording parts or all of your sessions on or interactions with our Services, information you submit on our Services, or communications or information sent through or using our Services. Technologies used on Service (including cookies, pixels, software development kits, and similar technologies) may also collect information reflecting your use of, activity on, and/or communications sent via Services.  This information may be collected, retained, and/or monitored by us or by third-party providers and partners. 

Additionally, if you engage with chat functionalities on our Services, your conversations via our chat functionalities may be collected, shared with, and retained by us and our Service Providers for our business purposes. This can include any interaction between you and our chat technologies, information you input into chats, and the conversations you have through our chat functionalities.  

If you do not consent to the monitoring described here, you should not use Services or you should adjust your opt-out preferences accordingly.

7. Third-Party Links

Our Services, particularly our Site, app and promotional emails, may contain links to third-party websites and services. For example, if you are looking at a product, we may have a link to the manufacturer’s website.  Linked third-party websites and services may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

8. Your Rights and Choices Regarding Your Personal Information 

8.1. All Users

8.1.1. Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of our Services.  

8.1.2. Push Notifications. You can opt out of receiving push notifications through your electronic device settings (i.e. phone, tablets etc.). Please note that opting out of receiving push notifications may impact your use of our Services (such as receiving a notification that your order has shipped).

8.1.3. Account Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

8.1.4. Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of our Services, such as certain product recommendations features. However, you will still be able to order and complete a transaction on our Site. Your web browser(s) has settings to modify your cookie settings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.

8.1.5. Do Not Track. Your browser may offer you a “Do Not Track” option, which can signal to operators of websites that you do not want them to track certain of your online activities. Our Services do not currently support Do Not Track requests at this time.

8.1.6. Interest-Based Advertising. To understand your choices for receiving more relevant online advertising, please review the information below:

To learn more about interest-based advertising, and to opt out of use of information about your online activities for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit the DAA website here. To opt out of targeted advertising through mobile applications, please visit https://youradchoices.com/appchoices.

To opt out of use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit the NAI website here. 

Even if you opt out using the above mechanisms, you will still receive personalized advertising from Thrive Market within our Services. You may also still receive advertising from us outside of our Services that is not customized based on your usage information.

8.1.7. Deleting Your Account. You may request termination of your membership account at any time. To learn more about how to cancel your membership, please visit our FAQ page here. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to safety or fraud, or due to legal obligations. Thrive Market reserves the right to request that you provide information to confirm your identity. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to notify you about the recall of a product you purchased.  When we retain such data, we do so in ways designed to prevent its use for other purposes.

8.2. Your Privacy Rights: Residents of States with Privacy Laws

If you reside in a state that has passed a comprehensive privacy law that applies to Thrive Market, you may take advantage of the following rights:

8.2.1. Access: You may request that we disclose to you the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom the business discloses Personal Information and/or the specific pieces of Personal Information that we have collected about you.

8.2.2. Deletion: You may request that we delete your Personal Information that we have collected from you. We may not be able to fulfill your request if a statutory exception applies, such as if we need to maintain your information to provide a good or service requested by you, to detect or protect against fraud or illegal activity, to exercise our rights, or to comply with our legal obligations.

8.2.3. Correction: You may request that we correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.

8.2.4. Right to Opt-Out of Sharing of Personal Information for Ad Targeting: Thrive Market does not sell Personal Information for money. But like many companies that operate online, we may share certain Personal Information with third parties for targeted advertising. You have the right to opt-out of sharing of your Personal Information for targeted advertising.

To exercise your rights to know, delete, or correct above, please submit a request to us by sending an email to datarequests@thrivemarket.com. For general questions, please email help@thrivemarket.com.

Please include the following information in your request, as part of the account verification process: 

• Subject Line: Data Subject Request 
• Name associated with your Thrive Market account 
• Email address associated with your Thrive Market account
• State of residence
• Billing zip code 
• Your most recent Thrive Market Order Number
• Have you ever worked for Thrive Market as an employee or contractor? (Y/N)
• Have you ever applied for a job with Thrive Market?
• If you are an authorized agent acting on behalf of the requestor, please include written proof that you are an authorized agent such as a signed power of attorney. 

Failure to provide any of the above items may cause a delay in responding to your request. We value your privacy and will not discriminate in response to your exercise of your privacy rights.

8.2.5. Verification. We may request certain information to verify your identity before we can respond to your access, and deletion, or correction requests. A verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
• We will require authorized agents to provide proof that you authorized the request, and we will require you to verify your identity directly with us.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in the request to verify the requestor's identity or authority to make the request.

We will confirm receipt of your request within 10 business days and will respond to your request within forty-five (45) days of receipt, unless we need more time, in which case we will let you know.

If you would like to appeal against our decision for your request, you may submit a request for appeal to datarequests@thrivemarket.com and note in the subject line that the communication is an appeal.

8.2.6. Opt-Out Requests. To opt out of the sale or sharing of your Personal Information, please click on the Do Not Sell or Share My Personal Information link on our website footer.  You may use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed permission. We may deny a request from an authorized agent if the agent cannot provide us with such signed permission or we cannot confirm the Personal Information relates to you.

Thrive Market has a policy of not disclosing the personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an opt-out option that prevents that information from being disclosed to third parties for those purposes.

If you would like to appeal against our decision for your request, you may submit a request for appeal to datarequests@thrivemarket.com and note in the subject line that the communication is an appeal.

8.3. Disclosures: In addition to the information disclosed above, Thrive Market makes the following disclosures: 

8.3.1. Categories of Personal Information Sold or Shared. In the last 12 months, Thrive Market has sold or shared each of the following categories of Personal Information to third parties that provide advertising services:  Identifiers/Contact information, Usage, Technology, Cookies, and Internet Activity, and Inferences.

8.3.2. Categories of Personal Information Disclosed for a Business Purpose. In the last 12 months, Thrive Market has disclosed all or substantially all of the following categories of Personal Information described in this policy for a business purpose, such as with our service providers who provide services to Thrive Market).

9. Children’s Data

We do not knowingly collect, sell, share, or solicit Personal Information from anyone under the age of 16. If we learn that we have collected Personal Information from a child under age 16, we will use reasonable attempts to delete that information. If you believe that a child under 16 may have provided us Personal Information, please contact us at (866) 419-2174.

10. Changes to this Privacy Policy 

We may need to change this Privacy Policy from time to time, as our Services change. We will alert you of any material changes through the Services (such as by posting a new version of the Privacy Policy on our Services), by email, and/or through other means as permitted by law. Please check this page frequently to view any changes. Continued use of the Services after a change to this Privacy Policy constitutes your consent to be governed by the new terms. As of the Effective Date, the amended Privacy Policy supersedes all previous versions of or agreements, notices, or statements about the Privacy Policy.

11. What if I have questions about this Privacy Policy?

If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message to help@thrivemarket.com, and we will try to resolve your concerns.