April 20, 2020
Back on March 4, I shared an update on the early steps we were taking to support our member community during the COVID-19 pandemic. We didn’t know how the crisis would unfold at that point, but we knew how we wanted to show up: focused on our mission to make healthy food accessible and working to support the safety of our members in any way we could.
I’m writing again today, not to share another update (we’ve shared a lot of those these past few weeks), but simply to say thank you.
Thank you for your patience with shipping delays, product out-of-stocks, and reduced store hours as we’ve worked to scale our operations and serve every member during this unprecedented time. I’m happy to say that we’re now shipping orders in under four days to over 60 percent of the country and getting faster every day.
Thank you for your support as we’ve introduced enhanced safety measures and employee well-being initiatives, even when they’ve meant slower re-stocking and shipping. These efforts have supported our hourly team members at a moment of need and ensured every product you order during this crisis is safe and clean.
Most of all, thank you for your overwhelming generosity to the members of our community most in need. With your help, the Thrive Market COVID-19 Relief Fund has raised over $350,000 to fund grocery grants for families directly affected by COVID-19.
The goodness of this community inspires our team every day and today it’s inspired me personally. That’s why I’ve decided to donate my salary as Thrive Market CEO for the remainder of 2020 to the COVID-19 Relief Fund—to ensure that every deserving family who applies for a grant can become a recipient.
Even from afar, we’re all in this together.
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